This laptop was purchased for my 83 y/o Mom as a birthday present a couple of years ago, and has rarely ever been used (~ 4-5x). Tried running Powershell to repair the Start Left-Click, and many command at the CMD prompt seem to be missing, e.g., 'ms-settings'.Īny help or direction you can offer would be greatly appreciated. No disc was received from Dell at purchase, so I’m unable to do a manual reset, and contacting Dell supported won’t help because I don't believe they can even remote into the laptop. 1 PLE4SEH3LPM3 Members 61 posts OFFLINE Gender: Male Location: Canada Local time: 05:06 AM Posted 28 December 2018 - 04:14 AM Hi, Im resetting my laptop to reinstall windows and it is. Each ended with “A Problem was detected”. Went to Troubleshooting > Advanced Options and tried every possible option there is for Reset and Restore. Booted into Safe Mode to do a factory reset. All things possible then went haywire – on all Admin accounts, the Left-Click Start stopped working, the Taskbar and Task Tray Icons became disabled, Admin user accounts can no longer be managed, and access has been restricted to the C:\drive. Ran into slight problems upgrading to Windows 10 via a Windows update in March, but the real problem began today when I tried to disable Mom’s Microsoft Live account because she felt it was annoying. I’m a frequent Dell customer, and I’m also having problems resetting my Mom’s Inspiron 15R 5520.
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